0845 056 9508
Trainer Profile
Contact Us
info@b2bsalestraining.co.uk
Critical Skills Training for B2B Sales Professionals
From Order Taker to Order Maker
Make every customer contact an opportunity to win new business
We can help:
Boost results from internal sales
Higher orders per telesales call
More from external sales
Extra appointments
Increased quotes per call made
Raising average value per order
Lower discounts
Better closure rates
Higher conversion rates
Growing existing customer base
Most businesses have a substantial sales opportunity that they just do not take advantage of. Every day, customers are in contact with members of staff, placing orders, checking specifications, asking about availability, and lead times - all of these contact points are opportunities to sell up, sell across, or just SELL!. This programme develops the natural customer care skills of internal sales and support staff, showing them how to turn incoming customer contact calls into real openings for adding value to the sale.
The Workshop Covers:
Building trust and rapport Communicating assertively Warm up your sales approach Uncovering customer requirements
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Identify features, advantages and benefitsOvercoming objectionsDealing with difficult situationsClosing on the phone
Make the most of the untapped sales opportunity - make every customer contact an
opportunity to understand customer requirements and look for new business.
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If you would like to know more about our In-House Training options fill in the form below or give us a call on 0845 056 9508
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